General Information

  1. Are out-of-stock items restocked?
    If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
     
  2. Will I receive the same product that I see in the photo?
    Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product, such as actual size may vary.
     
  3. Is it possible to receive periodic information via email about BongLam.com's latest updates?
    Yes. By simply create an user account, you will be asked to sign up for newsletter. You will receive information on BongLam.com's latest products, offers and events.
     
  4. How can I be sure that I've made my purchase correctly?
    Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our Customer Service.
     
  5. Can I remove items from my order?
    Yes. You can delete any unwanted items from your shopping bag as long as the order hasn't been processed yet.
     
  6. What should I do if I receive a faulty item?
    BongLam.com only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our Customer Service within 7 days once you received your delivery.
     
  7. What should I do if I receive an incorrect item?
    If you were to accidentally receive an item that you did not order, please contact our Customer Service.
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